Privacy Policy

At UrbanVeil, your trust is our foundation. We believe in complete transparency about how we handle your information. This Privacy Policy outlines our commitment to protecting your data while delivering an exceptional shopping experience.

By using UrbanVeil's services, you're entering into an agreement where we prioritize your privacy as much as you value our products. We've designed our data practices to be minimal, secure, and always in your control.

To deliver your UrbanVeil orders and enhance your experience, we collect minimal essential information:

What You Provide Directly

• Identity: Your name and contact preferences
• Contact: Email address and phone number (for order updates only)
• Delivery: Shipping address to fulfill your orders
• Payment: Securely processed through certified payment partners (we never store full card details)

Automatically Collected Technical Data

• Device Information: Browser type, IP address (anonymized when possible)
• Usage Patterns: Pages viewed, products browsed (to improve your experience)
• Location: Approximate region (never precise tracking) for shipping estimates

Every piece of data we collect serves a specific purpose to benefit you:

• Order Fulfillment: Processing payments, packaging, and shipping your UrbanVeil products directly to you
• Customer Service: Answering questions, resolving issues, and ensuring your complete satisfaction
• Account Management: Maintaining your order history and preferences for faster future checkouts
• Product Updates: Notifying you about restocks, new releases, and exclusive drops (only with your consent)
• Experience Improvement: Understanding how customers use our site to make it faster and more intuitive
• Fraud Prevention: Protecting you and UrbanVeil from unauthorized transactions

UrbanVeil employs military-grade security measures to protect your information:

• SSL Encryption: All data transmitted to and from our site is encrypted with 256-bit SSL technology
• PCI Compliance: Payment processing meets the strictest industry security standards
• Secure Servers: Your data is stored on protected servers with 24/7 monitoring and intrusion detection
• Limited Access: Only essential personnel can access customer data, with strict audit trails
• Regular Audits: Third-party security experts regularly test and validate our systems
• Automatic Logout: Sessions expire after inactivity to prevent unauthorized access

In the unlikely event of a data breach affecting your information, we will notify you immediately and take all necessary remedial actions at no cost to you.

You maintain complete control over your personal information. Under GDPR, CCPA, and international privacy laws, you have these rights:

• Right to Access: Request a complete copy of all data we hold about you (delivered within 48 hours)
• Right to Correction: Update any inaccurate information instantly through your account or by contacting us
• Right to Deletion: Request complete removal of your data (except where required by law for tax/transaction records)
• Right to Portability: Receive your data in a structured, machine-readable format to transfer elsewhere
• Right to Opt-Out: Unsubscribe from marketing at any time (order confirmations will still be sent)
• Right to Object: Challenge any data processing you believe is not in your interest

UrbanVeil uses minimal cookies to enhance functionality and analyze performance—never to invade your privacy.

Cookie Types We Use

• Essential Cookies: Required for shopping cart, checkout, and account login (cannot be disabled)
• Preference Cookies: Remember your size, color, and style preferences
• Analytics Cookies: Help us understand site performance (anonymized data only)
• Marketing Cookies: Show relevant ads (only with your consent, easily disabled)

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling non-essential cookies won't affect your ability to shop, but may limit personalization features.

We work with select, verified partners to deliver our services. We never sell your data. Every partner is contractually bound to the same privacy standards we uphold.

• Shopify: Secure e-commerce platform and hosting (privacy-certified)
• Payment Processors: Stripe, PayPal, Shop Pay (PCI-DSS Level 1 certified)
• Shipping Partners: USPS, UPS, FedEx, DHL (only receive delivery addresses)
• Email Service: For order confirmations and optional marketing (opt-in only)
• Analytics: Anonymized traffic data to improve site performance

We retain your data only as long as necessary or required by law:

• Active Accounts: Data maintained while your account is active (delete anytime)
• Order History: Kept for 7 years for tax compliance and warranty purposes
• Marketing Data: Deleted immediately upon unsubscribe request
• Analytics: Anonymized data retained for site improvement (no personal identifiers)

This Privacy Policy may be updated to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email. The "Last Updated" date at the top shows the most recent revision. Continued use of UrbanVeil after updates constitutes acceptance.